Privacy Policy

Privacy Policy

Here at Aavitra, we work diligently to safeguard our customers' privacy. It is one of our top priorities.

Who does our Privacy Policy apply to?

It applies to anyone who makes a transaction on aavitra.com. If you have any specific questions or queries, feel free to reach out to us on our email or our customer support number.

Support Email — hello@aavitra.com Support Phone — +91 70228 85809

How/when do we process your personal data?

  • Any time you reach out to us on our social media pages — Instagram, Facebook, WhatsApp, etc.
  • We may potentially use your personal data to improve the quality of our website and show you customised offers tailored to you.

Your personal data is required in order for Aavitra to process a purchase and for you to be able to shop with us. This is also very important because we want to make sure that we deliver the product(s) that you have purchased. Not providing this data means you cannot shop at Aavitra.

Your personal data is processed any time you make any kind of contact with us. This includes, but is not limited to, communicating with our support team, filling out contact forms on our website, captcha verification, commenting, liking or sharing any of our content from our social media pages.

What do we mean specifically when we say "personal data?"

  • Name
  • Phone number
  • Email address
  • Physical address
  • IP address (only used for captcha verification)
  • Information from your social media account(s) if/when you reach out to our social media account(s)
  • Any other additional information you voluntarily provide us

We will never keep your data for longer than necessary. In fact, we regularly erase all our customers' data.

If you chat with us through our live chat support, your data will be erased as soon as the chat window is closed. If you communicate with us via our contact form or by contacting our support email, we will erase your data 6 months after our last communication. If you comment, share or like any of our content on our social media pages, your information will remain until you remove the comments, shares or likes yourself.

We monitor our social media content daily, so if there is anything obscene or offensive in relation to our customers, we will remove it immediately. Examples include abusive comments, false statements, and personal attacks on individuals.

How we use your data

We use your personal data to analyse our website metrics and provide you with a more enjoyable experience by showing you promotions and products that you might be interested in, based on the data you have provided. It is also used to optimise our website's functionality so that we can minimise loading times for every page.

We have data encryption on every single page of our website. What this means in simple terms is that we have taken measures to ensure that when you visit our website, although we can see your IP, we cannot track you or identify who you are personally.

This data is provided to us through your device and our partners at Google, Facebook and Instagram. If you have visited other websites for shopping, most of the data you provide us, Google already has on you. What we receive is your encrypted IP address, your geographical location (generally speaking — we have no specifics on your actual location), your device information, and analytics on how many times you have visited our website, which pages you have been to, and which links you have clicked.

Once you have made a purchase at Aavitra, we will use your data to complete the transaction. This includes:

  • Receiving your order and assigning an order number to it
  • Receiving secure payment
  • Sending a confirmation email with all pertinent information regarding your order
  • Delivery of your order to the address provided

Your data and the processing of it is necessary to complete all these steps. If you do not provide your personal data or do not want us to process it, you cannot make a purchase at Aavitra.

Surveys

Occasionally, we will also use your personal data for surveys. The sole intention of this is to listen to our customers' needs and provide them with a better experience with Aavitra. The following data is used when a customer fills out a survey that we have sent them:

  • Customer's name
  • Customer's email address
  • Customer's purchase history
  • Any promotions that the customer has previously utilised
  • Additional information provided in the survey

We will use this data for statistical analysis, and for evaluating our own services and products and how we can improve them to serve our customers better.

Your rights

You, as the customer, have the right to revoke your consent to have your data processed. If you would like to do this, please reach out to our support team at hello@aavitra.com and we will remove all your data from our database. Please note that this means you will no longer be able to shop with us, and it will also stop any newsletters, promotions, or marketing communications that we have tailored to you as our valued customer.

By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for the purpose of currency display. You also agree to have that information stored in a session cookie in your browser — a temporary cookie which gets automatically removed when you close your browser. We do this so that the correct currency remains consistent while you browse our website.