Privacy Policy

 

Here at Aavitra, we work diligently to safeguard our customers' privacy. It is one of our top priorities.

Who does our Privacy Policy apply to?

It applies to anyone who makes a transaction on aavitra.com. If you have any specific questions or queries, feel free to reach out to us on our email or our customer support number.

Support Email — hello@aavitra.com Support Phone — +91 8197765960

How/when do we process your personal data?

Any time you reach out to us on our social media pages — Instagram, Facebook, WhatsApp, etc.
We may potentially use your personal data to improve the quality of our website and show you customised offers tailored to you.
Your personal data is required in order for Aavitra to process a purchase and for you to be able to shop with us. This is also very important because we want to make sure that we deliver the product(s) that you have purchased. Not providing this data means you cannot shop at Aavitra.

Your personal data is processed any time you make any kind of contact with us. This includes, but is not limited to, communicating with our support team, filling out contact forms on our website, captcha verification, commenting, liking or sharing any of our content from our social media pages.

What do we mean specifically when we say "personal data?"

Name
Phone number
Email address
Physical address
IP address (only used for captcha verification)
Information from your social media account(s) if/when you reach out to our social media account(s)
Any other additional information you voluntarily provide us
We will never keep your data for longer than necessary. In fact, We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements

We retain communications submitted through contact forms, email, social media, or customer support channels only for as long as necessary to respond to enquiries, provide support, and comply with legal obligations. If you communicate with us via our contact form or by contacting our support email, we will erase your data 6 months after our last communication. If you comment, share or like any of our content on our social media pages, your information will remain until you remove the comments, shares or likes yourself.

We monitor our social media content daily, so if there is anything obscene or offensive in relation to our customers, we will remove it immediately. Examples include abusive comments, false statements, and personal attacks on individuals.

How we use your data

We use your personal data to analyse our website metrics and provide you with a more enjoyable experience by showing you promotions and products that you might be interested in, based on the data you have provided. It is also used to optimise our website's functionality so that we can minimise loading times for every page.

We have data encryption on every single page of our website. What this means in simple terms is that we have taken measures to ensure that when you visit our website, We use industry-standard security measures to protect your information. We may collect certain technical information such as IP address, device information, browser type, and website interaction data for security, analytics, and marketing purposes.

We may receive information through technologies and services provided by partners such as Google and Meta to help us analyse website performance, improve user experience, and measure advertising effectiveness. If you have visited other websites for shopping, most of the data you provide us, Google already has on you. What we receive is your encrypted IP address, your geographical location (generally speaking — we have no specifics on your actual location), your device information, and analytics on how many times you have visited our website, which pages you have been to, and which links you have clicked.

Once you have made a purchase at Aavitra, we will use your data to complete the transaction. This includes:

Receiving your order and assigning an order number to it
Receiving secure payment
Sending a confirmation email with all pertinent information regarding your order
Delivery of your order to the address provided
Your data and the processing of it is necessary to complete all these steps. If you do not provide your personal data or do not want us to process it, you cannot make a purchase at Aavitra.

Surveys

Occasionally, we will also use your personal data for surveys. The sole intention of this is to listen to our customers' needs and provide them with a better experience with Aavitra. The following data is used when a customer fills out a survey that we have sent them:

Customer's name
Customer's email address
Customer's purchase history
Any promotions that the customer has previously utilised
Additional information provided in the survey
We will use this data for statistical analysis, and for evaluating our own services and products and how we can improve them to serve our customers better.

Your rights

You, as the customer, have the right to revoke your consent to have your data processed. If you would like to do this, please reach out to our support team at hello@aavitra.com and we will remove all your data from our database. Please note that this means you will no longer be able to shop with us, and it will also stop any newsletters, promotions, or marketing communications that we have tailored to you as our valued customer.

By using our website, you (the visitor) agree to allow third parties to process your IP address in order to determine your location for the purpose of currency display. You also agree to have that information stored in a session cookie in your browser — a temporary cookie which gets automatically removed when you close your browser. We do this so that the correct currency remains consistent while you browse our website.